Hospital for Behavioral Medicine (HBM) specializes in mental health treatment. Our 120-bed facility is equipped with the latest safety features designed to provide patients with a comfortable environment to receive therapeutic care. Situated in Worcester County, Hospital for Behavioral Medicine is the newest mental health facility of its kind in the state of Massachusetts and is a joint venture between HBM and UMass Memorial Health Care. A short drive from the UMass Memorial Medical Center, HBM is designed to serve members of the community both near and far.
To learn more about Hospital for Behavioral Medicine, please visit:https://www.hospitalforbehavioralmedicine.com/
If you feel that your skills and compassion fit with our vision for person-centered care and want to make a difference in your community, we invite you to apply today!
Hospital for Behavioral Medicine offers competitive rates and benefits including:
- Paid Time Off
- Medical, Dental and Vision Plans
- Long-Term Disability
- Life Insurance
- 401k Retirement Plan with Company Match
The Case Manager is responsible for planning and coordinating collateral work for each patient on their designated unit. Additionally, the Case Manager is responsible for communicating to identified family members and or community based supports weekly regarding the patients treatment progress.
STANDARDS OF PERFORMANCE
THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JCAHO STANDARDS OF PERFORMANCE. THIS POSITION WILL BE EVALUATED BASED UPON SOCIAL SERVICES PRACTICE/COMPETENCIES, AS WELL AS THERAPEUTIC PRACTICES COMPETENCIES AS LISTED BELOW.
- Will meet with patient within 24 hours / 1 business day to complete the Case Manager Note and identify if any ROIs need to be completed / reattempted.
- Identifies needs of referrals sources and/or professionals during the period of hospitalization and communicate these needs to the Lead Case Manager.
- Will make collateral calls on behalf of all patients and ensure at least one weekly call has been made per patient.
- Oversees the tasks of continued communication of treatment progress, discharge plans, and time of discharge to outside interested parties as well as facilitating the transfer of required documents to the outside agents.
- Inform patients and families on discharge planning options based on diagnoses, prognoses, resources, and preferences related to home care services.
- Document findings, discharge plans, and actions taken on medical record according to departmental guidelines; prepare reports and maintain records as required.
- Participate in multidisciplinary team meeting regarding the planning and implementation of patient care; facilitate communication and problem solving related to discharge planning.
- Will work to ensure HBMs policy and procedure regarding Family Engagement is upheld and will communicate any barriers to the Treatment Team.
- May be trained and assigned to perform the Patient Advocate duties as needed.
- Utilize a variety of techniques to assist in the resolution of patient problems.
- Ensure interventions are carried out in the patients plan of care.
- Utilize appropriate interventions in psychiatric emergencies.
- Document and report infections to the Infection Control Nurse.
- Assist with reviewing all new admissions to ensure completion of essential paperwork.
- Participate in the development of a multidisciplinary treatment plan based on patient assessment/needs in compliance with facility time frames.
- Provide education to patients and families based on their identified needs and limitations in learning.
- Promote learning experiences and provide educational materials to patients and their families.
Specific Standards for the Care of Child Patients Ages 5 through 11
- Maintain knowledge of the Child Program rules, protocols and handbooks guidelines.
- Maintain knowledge of childrens stages of development and seek guidance from the nurse in charge when questions about the norms for behavior related to child development arise.
- Assess patients for behaviors consistent with the developmental stages and make note of any deviations in behavior.
- Recognize acting out behavior of child specific age group and set appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient.
- Demonstrate an awareness of learning disabilities and translates treatment/program expectations to the learning disabled child.
- Relate to child patients in an age appropriate manner.
- Utilize seclusion and restraint procedures with an understanding of the need for modification in regard to smaller body sizes of children, abandonment issues and the history of physical and/or sexual abuse issue.
- Act as a resource to other staff in regard to the Child Patient Programs.
Specific Standards for the Care of Adolescent Patients Ages 12 through 17
- Maintain knowledge of the Adolescent Program rules, protocols and handbooks guidelines.
- Assess patients for behaviors consistent with the developmental stages and makes note of any deviations in behavior.
- Recognize acting out behavior of adolescent specific age group and set appropriate limits in clear, concise, behavioral and non-judgmental terms based on the age of the patient.
- Demonstrate an awareness of learning disabilities and translates treatment/program expectations to the learning disabled adolescent.
- Relate to adolescent patients in an age appropriate manner.
- Utilize seclusion and restraint procedures with an understanding of the need for modification in regard to smaller body sizes of adolescents, abandonment issues and the history of physical and/or sexual abuse issue.
- Act as a resource to other staff in regard to the Adolescent Patient Programs.
Specific Standards for the Care of Adult Patients Ages 18 through 64
- Gather information from the patient, family and interdisciplinary team and use judgements based on knowledge of adult behaviors in treatment planning and interventions.
- Recognize behaviors and set appropriate limits in clear, concise, behaviors and non-judgmental terms.
- Utilize seclusion/restraint procedures applicable to adult body size and past history of violent or emotional behaviors.
- Maintain current knowledge of the Adult Program rules, protocols and handbook guidelines.
- Utilize theoretical concepts to guide the effective practice of adult care within Specific Standards of Care for this age group.
Specific Standards for the Care of Geriatric Patients Ages 65 and older
- Maintain knowledge of the developmental tasks and sociological theories of aging.
- Utilize theoretical concepts to guide the effective practice of gerontological health care and behavioral care.
- Gather the appropriate information from the patient, family and interdisciplinary team and use therapeutic judgements based on knowledge of gerontological health/behavioral care practices to develop a comprehensive plan of care.
- Utilize interventions based on gerontological theory to restore patients functional capabilities and to prevent complications and excess disability.
- Maintain a complete knowledge of treatments, medications and side effects of such in the geriatric age group.
Specific Standards for the Care of Substance Misuse Patients
- Assesses patient needs as related to chemical dependency and document the plan of care from the admission through discharge.
- Collaborate with other chemical dependency staff professionals in planning for discharge and follow-up care.
- Maintain an awareness of how personal issues relating the co-dependency can impact work performance/relationships.
- Recognize and establish limits on medication-seeking behaviors.
- Adhere to facility, department, corporate, personnel and standard policies and procedures.
- Attend all mandatory facility in-services and staff development activities as scheduled.
- Adhere to facility standards concerning conduct, dress, attendance and punctuality.
- Support facility-wide quality/performance improvement goals and objectives.
- Maintain confidentiality of facility employees and patient information.
Note: The essential job functions of this position are not limited to the duties listed above.
Education: Bachelor's Degree preferred from an accredited college or university, in Social Work or a clinical related mental health field
Experience: Minimum of one (1) year experience in related disciplines with hospital experience strongly preferred.
Additional Requirements CPI training within 30 days of employment and prior to assisting in a restraining procedure. Must be able to pass a competency exam for the area upon hire. May be required to work flexible hours and overtime.
KNOWLEDGE, SKILLS, AND ABILITIES
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND MENTAL ABILITIES REQUIRED FOR THIS POSITION.
- Knowledge of crisis intervention procedures.
- Knowledge of strong clinical assessment skills.
- Knowledge of therapeutic planning and techniques.
- Strong clinical assessment skills
- Skill in organizing and prioritizing workloads to meet deadlines.
- Skill in telephone etiquette and paging procedures.
- Effective oral and written communication skills.
- Ability to communicate effectively with patients and co-workers.
- Ability to adhere to safety policies and procedures.
- Ability to use good judgement and to maintain confidentiality of information.
- Ability to work as a team player.
- Ability to demonstrate tact, resourcefulness, patience and dedication.
- Ability to accept direction and adhere to policies and procedures.
- Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
- Ability to work in a fast-paced environment.
- Ability to meet corporate deadlines.
- Ability to react calmly and effectively in emergency situations.