Customer Service Representative (Member Advocate)
Costco Auto Program

Customer Service Representative (Member Advocate) Reno, NV

Full Time Reno, NV 16 - 17.5 USD HOURLY Today
Job description


The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with appropriate follow through. This individual is expected to meet departmental objectives by being a responsive team member while using good judgment.


  • Handles both incoming and outgoing calls in a Contact center environment
  • Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management
  • Establishes positive rapport with members
  • Maintains detailed records of Dealer and Member communications in database and/or shared systems as required
  • Proficient in working various ancillary projects Continually reviews informational material
  • Clearly communicates all Auto Programs including Promotions and Special Offers to members
  • May conduct trainings to dealers on promotions and special offers
  • May conduct post-purchase promotions surveys with members
  • Adheres to all established policies and procedures
  • May be required to work Contact Center Filter
  • Other duties as assigned


· High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

· Superior written and verbal communication skills

· Positive Attitude

· Strong work ethic

· Proficient in MS Office (Word, Excel and Outlook)

· Ability to learn quickly

· Excellent Comprehension skills

· Once training is complete, Quality Monitors scores must meet the min. standards of 95% or above

· Must type a minimum of 30 wpm

· Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)

Job Type: Full-time

Pay: $16.00 - $17.50 per hour


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift

Weekly day range:

  • Weekend availability

Work setting:

  • In-person

Ability to commute/relocate:

  • Reno, NV 89521: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Customer Service Representative (Member Advocate)
Costco Auto Program
Issaquah, WA
Craig Jelinek
Unknown / Non-Applicable
10000+ Employees
Company - Public
General Merchandise & Superstores
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