Solu Technology Partners

Desktop Field Support Technician Phoenix, AZ

Full Time Phoenix, AZ 50000 USD ANNUAL Today

Job description

Employment Requirements
This opportunity is not open to C2C relationships or visa sponsorship.

This opportunity is for local candidates only.

Job Description
Currently there is a 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, and resolving complex tasks. Additionally, this position primary responsibility will be to work with users on mobile device including smart phones and tablets.

Responsibilities

Responding to helpdesk tickets in a large enterprise environment
Ordering mobile devices and maintaining asset inventory
Configuration of mobile devices and setup in mobile device management system.
Supporting and troubleshooting mobile devices
Reconciliation of wireless carrier billing with administrative team.
Participate in afterhours/weekends on call rotation

Qualifications

3+ years of experience providing technical support to end users in a fast-paced environment.
One year of Active Directory experience.
Experience with Remedy helpdesk software.
Experience with the Microsoft SCCM,
Experience providing technical support for Microsoft Windows and Office in a network environment.
Experience with preventive maintenance and procedures of workstations and laptops
Solid troubleshooting skills in desktop computer hardware and software.
Experience with audio/visual equipment support.
Experience creating and improving technical documentation; documenting the system specifications and design.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.
The successful candidate must pass a Federal background check.
Only the highest qualified will candidates will be considered.
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and Airline staff.
Candidate should be able to safely lift 50 pounds.
Must possess and maintain a valid Arizona driver’s license with a clean record.