Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Front Office Float in our Skyridge (Lonetree) Clinic. This position is cross trained in all front desk positions.
We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.
- Ensure all insurance, demographic, and eligibility information is obtained and entered into the
payers. Obtain initial and subsequent pre-authorization for services and surgeries. -Re-verify
benefits and obtains authorization and/or referral after treatment plan has been discussed, prior
to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms. -
Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate
approvals as required. -Perform financial counseling process on all patients prior to treatment,
which includes patient financial obligations, billing practices and establishing payment
arrangements. -Document financial counseling process and forward to Billing Office.
- Schedules new patients and return appointments in computer system in accordance with
changes; notifies appropriate clinic personnel. -Obtains and enters all authorization and
correspondence relating to referrals in patients charts and computer. - Schedules outpatient
appointments/testing and hospital admissions upon request. Obtains necessary pre-certification
as required. -Handles new patient referrals, gathers necessary information, assigns the patient
account number and schedules appointment. -Collects co-pays, deductible and other out of
pocket amounts at time of visit. -Handles incoming phone calls from patients needing to
schedule or reschedule appointments. Arranges for patients to have financial counseling as
needed. -Demonstrates an understanding of patient confidentiality to protect the patient and
clinic/corporation.-Follows policies and procedures to contribute to the efficiency of the front
office. Covers for other front office functions as requested
Salary Range: $19.00-$24.00
Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance.
High School diploma or equivalent required. Position requires at least 3 years' medical office work
experience with insurance procedures. Must have excellent communication skills, written and verbal.
Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.
All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.