Graphic Designer/Customer Service Representative
University of Colorado

Graphic Designer/Customer Service Representative Aurora, CO

Full Time Aurora, CO 50000 - 61000 USD ANNUAL 1 days ago
Job description

University Staff

University of Colorado Anschutz Medical Campus

Department: Facilities Support Services

Job Title: Graphic Designer/Customer Service Representative

Position #1772 – Requisition #30082

Job Summary:

This position is only open to current University of Colorado Anschutz employees.

This position is responsible for monitoring and evaluating aspects of Facilities Support Services in the Facilities Management Department for both campuses of the University of Colorado at Denver | Anschutz Medical Campus. This position will oversee customer service and design staff as well as coach and review those staff members. Position serves as a key individual on the Printing Servicers team providing customer service and design for clients on the Anschutz Medical and Denver campuses, as well as other duties as requested by the Manager of Printing Services and Associate Director of Business Services. This position provides modern, effective design for customers as well as high customer service standards, proper billing and estimating, vendor relationships, and maintain current design standards. Position coordinates with Manager and key individuals from Marketing and Branding to ensure established standards are followed pertaining to design and printing jobs. Position coordinates jobs with outside vendors to ensure quality and timely results and makes sure all purchasing, and payment processes are accurate and appropriate. Works closely and in a professional manner with customers to ensure all customer requirements are met.

Key Responsibilities:

  • Provides modern, effective design for digital and print. Coordinates with Manager and key individuals from Marketing and Branding to ensure established standards are followed.
  • Provide high-level customer service; including estimates, order-entry, scheduling, and proper billing
  • Work with outside vendor to produce printed materials, ensuring quality and timely results and makes sure all purchasing and payment processes are accurate and appropriate
  • Process, typeset and proof stationery materials, including business cards, envelopes, and letterhead.
  • Adjust and fix supplied artwork to be print-ready for production team.

Why Join Us:

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit:

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.


Minimum Qualifications:

Applicants must meet minimum qualifications at the time of hire.

  • Adobe creative suite expert
  • 3-5 years of design or printing experience
  • Extensive skills in Microsoft office
  • Extensive Customer service and interpersonal skills
  • Pre-press Experience

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Preferred Qualifications:

  • 7 years of design or printing experience
  • 6 months of University experience
  • Associates degree in graphic design

Knowledge, Skills and Abilities:

  • Ability to effectively oversee staff and coach/evaluate staff with tact and empathy.
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Ability to invoice customers correctly, submit and check vendor invoices.
  • Ability to manage design schedules to meet deadlines.
  • Outstanding customer service skills.
  • Demonstrated commitment and leadership ability to advance diversity and inclusion.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Five professional references including name, address, phone number (mobile number if appropriate), and email address

Applications are accepted electronically ONLY at

Questions should be directed to: Jack Dunker, [email protected]

Screening of Applications Begins:

Screening immediately and continues until finalists are identified.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $50,000 to $61,000.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is not eligible for overtime compensation unless it is non-exempt.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator:

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Unit-Specific Exemptions:

  • Anschutz Campus – Accommodations may be granted for medical or religious reasons.

The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Application Materials Required: Cover Letter, Resume/CV, List of References
Job Category: Communication
Primary Location: Aurora
Department: U0001 - DENVER & ANSCHUTZ MED CAMPUS - 20674 - ADM AVCFM SS Printing SC
Schedule: Full-time
Posting Date: May 25, 2023
Unposting Date: May 31, 2023, 12:59:00 AM
Posting Contact Name: Jack Dunker
Posting Contact Email: [email protected]
Position Number: 00001772

Graphic Designer/Customer Service Representative
University of Colorado
Boulder, CO
Mark Kennedy
$1 to $5 billion (USD)
10000+ Employees
College / University
Colleges & Universities
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