Patient Relations Spec
Stamford Health

Patient Relations Spec Stamford, CT

Full Time Stamford, CT 40551 - 52781 USD ANNUAL 2 days ago
Job description

The Patient Relations Specialist will be responsible for patient complaint resolution, patient advocacy, service recovery, and quality improvement throughout Stamford Health. The Patient Relations Specialist will provide advocacy and support with a high level of service for patients and their families. They will act as a liaison between patients, their families and health care service providers. The Patient Relations Specialist will perform data analysis and produce patient experience and complaints and grievance reports for department leaders and their peers.

The Patient Relations Specialist understands and participates in a culture that is patient-centered and committed to a holistic approach in the delivery of healthcare services. As a member of the patient-centered services team, the Patient Relations Specialist will educate leaders and their peers about patient-centered care philosophy and best practices.

1. Serves as a liaison between patients/families and Stamford Health care teams.

2. Educator of Patient Rights, and responsible for the review and response of any complaints and grievances related to Patient Rights.

3. Proactively mitigates complaints by collaborating with staff, supervisors and managers. Facilitates the resolution of potential complaints and recommends modification of practices that result in repeated complaints.

4. Through purposeful rounding, the Patient Relations Specialist will proactively address patient concerns raised by patients and family, documenting details, investigating potential risks, escalating as needed and determining the most appropriate and patient-centered resolutions.

5. Serves as a facilitator in effective patient complaint resolution, skilled in de-escalation, and is a major force in expediting a prompt response to patient dissatisfaction via email, phone call findings or when rounding.

6. Initiates problem resolution through an appropriate action plan and refers issues to the appropriate party including but not limited to, Risk Management, Security and nursing leadership.

7. Regularly prepares data reports following an investigation of patient concerns or complaints, which includes actions taken to effect resolution and any mitigation strategies.

8. Designs new programs grounded in patient experience best practices, in collaboration with Nursing partners, aimed at improving patient satisfaction.

9. Works collaboratively with Nurse Managers, Clinical Directors, and other departmental leaders to identify patient experience opportunities and quality improvement initiatives to enhance the overall patient experience.

10. Ability to analyze, interpret and report patient experience data, and serves as a point of contact for requests from leaders of assigned care areas.

11. Leads the integration of satisfaction feedback through continuous quality improvement efforts.

12. Complies with departmental organizational policies and procedures and adheres to external agency requirements.

13. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements including Connecticut Department of Health and Joint Commission standards.

14. Completes required continuous training and education, including department specific requirements.

15. Performs other related duties as assigned or requested in order to maintain a high level of service.

Bachelors Degree in Health Care, Business Management, Behavioral Science or related field is required.
Master's Degree preferred
Certified Patient Experience Professional (CPXP) highly valued

About Stamford Health

Stamford Health is a non-profit independent healthcare system with more than 3,500 employees committed to compassionately caring for the community and offering a wide-range of high-quality health and wellness services. Patients and their families can rely on comprehensive person-centered care through the system’s 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 30 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is also a major teaching affiliate of the Columbia University College of Physicians and Surgeons. Dedicated to being the community’s most trusted healthcare partner, Stamford Health puts patients first to build long-lasting relationships.

For more information, visit Like us on Facebook and follow us on Twitter , YouTube , and LinkedIn.

Patient Relations Spec
Stamford Health
Stamford, CT
Kathleen Silard
$500 million to $1 billion (USD)
1001 to 5000 Employees
Health Care Services & Hospitals
Related Jobs

All Related Listed jobs

Physical Therapist (PT) in Sacramento
TrueMed (CA) Sacramento, CA 28 days ago


We offer a competitive compensation.

TrueMed Home Health is seeking compassionate Physical Therapists (PT) for intermittent home health visits and case

Automotive Technician - Level 1-3 Certifications
Bob Hurley Chrysler Dodge Jeep Ram Ponca City, OK 3 days ago

Our Automotive Service Department is looking for an Automotive Technician. The individual must have experience, a professional attitude, strong communication skills, good work ethic and the

Maintenance Electrician
Senior Flexonics Bartlett, IL 34.78 USD HOURLY 101 days ago

Use pneumatic tools, grease guns, painting tools, forklifts, multi-meters, and common hand tools. Senior Flexonics, a leading design manufacturer in the metal

Registered Nurse (RN) Weekend $15,000 Bonus!
Beaumont Home Health Wyandotte, MI 2 days ago

Valid driver's license and auto insurance in your name as a driver. Registered Nurse with current license in the state of employment.

Theater Camp Counselor
YMCA West Grove, PA 14 days ago

We are a diverse community joined together by a shared commitment to nurture the potential of kids, promote healthy living and foster social responsibility.

With more than 60,000 members