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When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

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What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off

Life Takes You Places! Are you ready to join us?

The base salary range for a Supervisor - Claims Intake is $61,000 to $88,000. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, and competencies. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

A Supervisor-Claims Intake Overview:

• Supervises the daily tasks of the Claims Intake staff. Monitors and recommends adjustments to claim processing and operations. Prepares performance review, promotion criteria and administrative action documentation; reviews with staff as necessary.
• Reviews claims and releases benefits. Responds to customer inquiries and assists with escalated claim issues.
• Works with vendors on claim questions, reporting or investigative issues. Prepares reports on claim elements including turnaround time, error rates and workload distribution. Defines system requests to support the department.

Essential Duties:

• Provide guidance and training to Claims Staff
• Coach, develop and cross-train staff
• Review and perform daily administrative tasks specific to staffing and employee development
• Coordinate and resolve high profile and non-standard cases
• Resolve business partner issues beyond staff authority level
• Evaluate and troubleshoot system and process issues
• Make recommendations for process, procedure and system improvements, and department specific reports as needed
• Researches, plans and prepares departmental reports

Management Level Competencies:

• Able to work with and resolve issues between departments and individuals
• Conducts performance management, coaching, and timekeeping and makes termination recommendations
• Provides constructive two-way communication and feedback on a bi-weekly or weekly basis
• Communicates effectively within the department and with customers
• Able to manage concurrent work streams and serve as a backup of key positions on a team
• May work as a subject-matter expert on cross-functional teams
• Works positively within the department, modeling the Values and inclusiveness of all employees.

Required Knowledge, Skills and Abilities:

• Knowledge of general accounting principles.
• General knowledge of medical terminology, anatomy and physiology
• Customer service skills
• Advanced MS Office skills, particularly Excel
• Excellent verbal and written communication skills including the ability to compose professional correspondence
• Demonstrated leadership skills and the ability to assist and guide others
• Ability to supervise staff using appropriate tools and techniques
• Ability to maintain attention to detail and a low error rate
• Ability to prioritize tasks and work within time constraints

Required Education and Experience:

• Associate degree (A.A.) or equivalent from two-year college or technical school; or 2-3 years' related experience and/or training; or equivalent combination of education or experience.
• 4-6 years in claims or closely related role in insurance, including 1 year of experience as a Team Lead and/or Supervisor. Internal experience that is directly related to the job may be substituted for the supervisory experience requirements.
• Or, equivalent military experience.

Preferred Education and Experience:

• Bachelor's degree
• Completion of LOMA 280/281 and 290/291
• Experience with Mass Paid Family Medical Leave
• 3 years' Disability, Life or Worksite claim experience including experience as a Lead or Supervisor.